FAQs

• What are your hours of operation?

Monday - Friday: 10AM - 8PM

Saturday: 10AM - 6PM

Sunday: 12PM -5PM

• How is your furniture checked and treated?

By law we are required to treat all furniture and upholstery—but it’s something we would do if it weren’t a requirement. We only accept furniture that comes from pest-free, smoke-free homes and is rid of any pet hair or allergens. After we accept an item, it is thoroughly inspected treated with products to eliminate any and all possibility of pests.

• Will you notify me when my item has sold?

Unfortunately, we don’t have the time or staffing resources to notify everyone when an item is sold. We ask that you please check with us on the status of your item by either giving us a call, emailing us, or stopping by.

 

• Can I use store credit?

Yes, you can! You have the option to choose store credit instead of a check when you sell an item with us. Store credit never expires.

 

• I am looking for something in particular. Do you have it in stock?

We might! Our inventory is constantly changing, so stopping in to take a look or visiting our Facebook page is the most efficient way to see if we have what you’re looking for. Because our inventory changes so often, it's hard even for us to keep track of everything we have in the store—because of that, we don’t recommend giving us a call to ask about inventory in general. If you do see something you like on our Facebook page, feel free to call us, leave a comment, or send a message inquiring about the particular product, and we can let you know if it’s still available to purchase.

• How long are checks from This n That valid?

Our checks are valid for exactly six months. After the six-month mark, the check will be voided and the action is final—so please pick up your check before then!

 

• Do you place holds on items?

No, we aren’t going to do holds anymore since you can purchase online, by phone or in person.

• Do you offer delivery for purchased items?

Yes. The fee depends on how far you live from our location and the size of your purchased item.

• Are items sold as-is?

Yes, they are! We don’t do anything to alter the physical appearance of a product. All Sales are Final so make sure to see in person if you aren’t comfortable with purchasing online!

• If I allow my item to be donated after 60 days, can I receive a tax- write off?

No—we don’t receive a tax-write off so we cannot share it with you.

• Do you accept furniture that has been refurbished?

Yes, we do! As long as the piece is in good condition, we are happy to accept.

• Do you accept anything?

If you’re unsure about what we might accept, please contact us with specific questions and we’ll let you know.

• Can you come to my home to look at a piece I want to sell?

No, our staff is not able to make home visits. We would love to see pictures, though! Send pictures of your item you wish to sell to thisnthatconsign@gmail.com and we’ll be in touch with our feedback.

• Do you sell clothing and jewelry?

We take Handbags, Accessories, Shoes & Jewelry on consignment. We are taking in season items that are less than 2 years old. Must come from and non smoking home.

• Do you accept appliances?

We do accept small appliances however unfortunately, This n That cannot accept major appliances. We simply don’t have the space or resources.

• Do you accept light fixtures?

We cannot accept hardwired light fixtures, such as chandeliers or hanging lamps. We do accept portable light fixtures such as lamps, however. If we are able to plug the fixture into one of our outlets, it’s a safe bet to assume we can accept it.

• If my item sustains damage during delivery or pick-up, who is responsible?

If we are picking up your furniture, we will handle your item with the best of care but are not responsible for anything broken or damaged. Since we are consignment we absolutely want to have everything arrive as it left to ensure we BOTH will make the most we can off of the sale. IF your furniture is not the same condition as pictured in submissions or comes from a smoking home we have the right to refuse or dispose of if already in our possession.

• Can you pick up an item I want to sell?

Yes—We have a 2 piece furniture minimum for our pick up service. You will receive 30% of the selling price if we pick up since we will pay the guys to come pick up for you! Just email us pictures of your furniture you would like to have picked up as well as the pick up address and contact number. We ask that everything is complete, no rips or stains, free of any pet fur and comes from a non smoking home.